Can I request a copy of all the data you hold about me?

Yes. Go to Settings → Privacy in your account dashboard and select 'Export My Data', or email privacy@radenjitu.best. We verify your identity first, then deliver a full data export within seven working days.

Reference

Explore How raden jitu Protects Your Privacy

Q: Who do I contact if I believe my privacy rights have been breached?

Email privacy@radenjitu.best with your account email and a description of the concern. Our team acknowledges within 24 hours and aims to resolve or formally respond within seven working days. Availability is 07.00–23.00 WIB daily.

Your personal data — account details, payment records from DANA, OVO, GoPay and QRIS, and session activity — is handled under a clear set of rules we keep…

Data encrypted at rest and in transitDANA, OVO, GoPay & QRIS transaction records protectedAccount access logs retained 90 daysData requests answered within 7 working daysContact: [email protected]

Explore the Lobby Read FAQ

Browse the Data We Collect and Why

raden jitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at raden jitu, we collect the information needed to operate your wallet and verify transactions — your registered name, email address, phone number, and payment identifiers linked to DANA, OVO, GoPay or QRIS. We also record device type, IP address, and

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session timestamps to detect unauthorised access and keep your account secure. We do not sell your data to third parties. Sharing only occurs where local law requires it — for example, to comply with a verified government or regulatory request. Your payment transaction history, including any
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QRIS or bank transfer records, is stored on servers operating under Indonesian data-handling standards. Retention periods depend on local law; standard account data is held for the duration of your active account plus three years after closure.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Open a Data Request with Our Privacy Team

If you want to review, correct or delete the personal data we hold, reach our privacy team through any of the three channels below. Our team is available 07.00–23.00 WIB, seven days a week. Requests submitted via email are acknowledged within 24 hours; full responses are delivered within seven working days. For account holders in Bandung or anywhere else across Indonesia, the same response timeline applies regardless of your location.

Team online

Email

Send your data request or privacy question to [email protected]. Include your registered account email so we can verify your identity before processing any changes. Response within 24 hours.

Live Chat

Open the chat widget inside your account dashboard, available 07.00–23.00 WIB daily. Our privacy support agents can log a formal data request directly from the chat session.

Account Dashboard

Navigate to Settings → Privacy in your account to download a copy of your stored profile data or to submit a deletion request without needing to contact support at all.

DATA HANDLING STANDARDS

See How We Secure and Manage Your Information

Every layer of our data handling — from the moment you deposit via GoPay to the point a withdrawal clears — follows a defined security and retention framework.

Encryption in Transit

All data moving between your device and our servers uses TLS 1.3 encryption.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand which pages you visit.

Account Security

Two-step verification is available on all accounts. We recommend activating it via Settings → Security.

Data Retention

Active account data is retained for the life of the account.

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS networks) to complete transactions, and with authorities where local…

Your Right to Access

You may request a full export of the personal data we hold on your account at any time.

Check Answers to Common Privacy Questions

The questions below cover what Indonesian account holders ask us most about data rights, payment records, cookie control and how to get personal information corrected or removed. If your question is not listed, reach us at [email protected].

We collect your name, email, phone number and payment identifiers (DANA, OVO, GoPay or QRIS). We also log your IP address and device type for security. We collect only what is necessary to operate your account and process withdrawals.

Transaction references from DANA, OVO, GoPay and QRIS are stored in encrypted database rows accessible only to our payment verification team. Records are retained to meet the retention periods required under Indonesian financial regulations.

Yes. Go to Settings → Privacy in your account dashboard and select 'Export My Data', or email [email protected]. We verify your identity first, then deliver a full data export within seven working days.

Submit a deletion request via Settings → Privacy or email our team. We process it within seven working days. Some data may be retained where local law requires it; we will tell you clearly what can and cannot be removed.

Only with payment networks (DANA, OVO, GoPay, QRIS) to process your transactions, and with authorities where local law requires disclosure. We do not sell data or share it with advertisers or data brokers under any circumstances.

Adjust cookie preferences directly in your browser settings — this works on Chrome, Firefox and Safari on both mobile and desktop. Disabling analytics cookies does not affect your ability to log in or complete payments.

Email [email protected] with your account email and a description of the concern. Our team acknowledges within 24 hours and aims to resolve or formally respond within seven working days. Availability is 07.00–23.00 WIB daily.

Explore How raden jitu Protects Your Privacy

Open a Data Request with Our Privacy Team

Email

Live Chat

Account Dashboard

See How We Secure and Manage Your Information

Encryption in Transit

Cookie Usage

Account Security

Data Retention

Third-Party Sharing

Your Right to Access

Check Answers to Common Privacy Questions

01 What personal data does raden jitu collect when I open an account?

02 How are my DANA and OVO payment records stored?

03 Can I request a copy of all the data you hold about me?

04 How do I ask raden jitu to delete my personal data?

05 Does raden jitu share my information with third parties?

06 How can I control the cookies raden jitu uses?

07 Who do I contact if I believe my privacy rights have been breached?

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